Privacy & Policy

Welcome to Sri Kamadhenu (“we,” “us,” “our”). We respect your privacy and are committed to protecting the personal information you provide while using our website srikamadhenu.co.in and purchasing our products.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, make a payment, or otherwise interact with our services.

1. Information We Collect

When you use our website or purchase our products, we may collect the following information:

Personal Information

• Full name
• Mobile/telephone number
• Email address
• Billing and shipping address
• PIN code, city and state
• Account/login information
• Information you provide when contacting our customer support

Order and Payment Information

When you place an order, we may collect information necessary to process your purchase, such as:

• Order details
• Products purchased
• Billing and shipping details
• Payment status and transaction reference

Note: Payments may be processed through third-party payment gateways. We generally do not store your complete debit card, credit card, UPI, or banking credentials on our servers.

Technical Information

When you visit our website, certain information may be automatically collected, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Website usage and diagnostic information

2. How We Use Your Information

We may use the information collected to:

• Process and deliver your orders
• Confirm and communicate order details
• Process payments and refunds
• Provide customer support
• Manage your account
• Respond to enquiries and requests
• Improve our products, website, and services
• Send important notifications regarding your orders or account
• Prevent fraud, misuse, and unauthorized activities
• Comply with applicable laws and legal requirements
• Send promotional offers or marketing communications where permitted and where you have provided consent

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep items in your shopping cart
• Maintain login sessions
• Understand how visitors use our website
• Improve website performance
• Provide relevant marketing or advertising, where applicable

You may disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to provide our services, including:

• Payment gateway providers
• Courier and delivery partners
• Website hosting and technology providers
• Customer support/service providers
• Marketing or analytics service providers, where applicable
• Government authorities or law-enforcement agencies when required by law

These third parties may only receive information necessary to perform their respective services or comply with legal requirements.

5. Payment Security

Payments made through our website may be processed by third-party payment gateway providers.

For security reasons, we do not normally have access to or store your complete card number, CVV, UPI PIN, internet banking password, or other confidential banking credentials.

You should never share your OTP, UPI PIN, password, or banking credentials with anyone claiming to represent Sri Kamadhenu.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to:

• Provide our products and services
• Complete transactions and maintain business records
• Resolve disputes and customer-service issues
• Meet accounting, tax, legal, and regulatory obligations
• Prevent fraud and misuse

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a complaint regarding the handling of your personal information

To exercise these rights, please contact us using the details provided below.

9. Marketing Communications

We may send you information about our products, offers, promotions, subscriptions, or other services where permitted by law.

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option provided in applicable marketing messages.

Please note that you may still receive essential communications related to your orders, transactions, account, or services.

10. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of these third-party websites. We recommend reviewing their respective privacy policies before providing them with your personal information.

11. Children's Privacy

Our website and products are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Any updated Privacy Policy will be published on this page with a revised Effective Date.

We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Sri Kamadhenu
Website: srikamadhenu.co.in
Email:kashyapdbhatt@gmail.com

Phone: +91-6353 804 488
Address:  Gujarat